Privacy & Security Policy for Trio Company Limited
1. Introduction
Welcome to Trio Company Limited ("Trio," "we," "us," or "our"). This Privacy & Security Policy outlines how we collect, use, protect, and share your personal information when you use our website www.triocompanyltd.com or engage with our services. By accessing our site, you agree to the terms of this policy.
2. Information We Collect
- Personal Information:
- Provided by You: Name, email, phone number, billing/shipping addresses, payment details (processed securely via third-party gateways), and custom order specifications (e.g., design preferences, GIA certification requests).
- Automatically Collected: IP address, device type, browser data, and usage patterns via cookies (see Section 5).
- Business Client Data:
- Company name, tax ID, contact details, and order history for retailers, wholesalers, and brand partners.
3. How We Use Your Information
- Process orders, payments, and shipments for custom or bulk jewellery.
- Communicate with you about orders, updates, and customer support.
- Improve our website, services, and product offerings through analytics.
- Send marketing communications (with your consent).
- Comply with legal obligations (e.g., tax, fraud prevention).
4. Data Sharing
- Third-Party Service Providers:
- Payment processors (e.g., Stripe, PayPal), shipping carriers, and IT/cloud storage partners.
- Indian manufacturing partners (limited to order fulfillment and quality control).
- Legal Requirements: Disclose data if required by law or to protect our rights.
- No Sale of Data: We do not sell or rent your personal information.
5. Cookies & Tracking Technologies
- Purpose: Enhance user experience, analyze site traffic, and remember preferences.
- Types: Session cookies (temporary), persistent cookies (e.g., login retention), and analytics tools (e.g., Google Analytics).
- Control: Adjust browser settings to block cookies, but note this may limit site functionality.
6. Data Security
- Encryption: SSL/TLS encryption for data transfers and secure payment processing.
- Access Controls: Restricted access to personal data for authorized personnel only.
- Regular Audits: Monitoring systems for vulnerabilities.
- Disclaimer: While we implement robust measures, no online platform is 100% secure.
7. International Data Transfers
- Data may be transferred to partners in India and other regions. We ensure safeguards (e.g., contracts, GDPR compliance for EU customers) for cross-border transfers.
8. Your Rights
- Access/Correct: Request a copy of your data or update inaccuracies.
- Delete: Ask us to erase your data (subject to legal obligations).
- Opt-Out: Unsubscribe from marketing emails via the "Unsubscribe" link.
- Exercise Rights: Contact us at hello@triocompanyltd.com.
9. Data Retention
We retain personal data only as long as necessary for order fulfillment, legal compliance, or business needs (e.g., warranty claims).
10. Children’s Privacy
Our services are not intended for users under 18. We do not knowingly collect data from minors.
11. Policy Updates
Updates will be posted on this page with a revised "Last Updated" date. Continued use constitutes acceptance.
12. Contact Us
For questions or to exercise your rights:
Trio Company Limited
Email: hello@triocompanyltd.com
Address (Head Office): Suite 60, Yen Sheung Centre, 64 Hoi Yuen Road, Kwun Tong. H.K.
Address (Diamond Office): Suite 1602, Lee Wai Commercial Bldg, 1 Hart Avenue, Taim Sha Tsui, H.K.
Address (Jewellery Office): Suite 401, Heng Ngai Centre, 4 Hok Yuen Street East, Hung Hom, H.K.